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News Release

17/05/2013

Regent Beijing Launches New Personalized VIP Services Program

Nestled in the heart of Beijing - between sleek, modern office buildings, shopping malls and ancient hutongs - there is no better 5-star address in China’s capital to be treated like a VIP than the Regent Beijing.
 
An exclusive member of the elite Condé Nast Traveler Readers' Choice Awards Platinum Circle, the Regent Beijing knows how to provide that little bit of extra pampering and personalized service that every VIP expects and deserves.
 
The new VIP Services program at the Regent Beijing is underpinned by the Tao of Regent, a service philosophy that emphasizes three simple but crucial principles: “to hear without being told”, “to see without being shown” and “to know without being asked”.
 
This ability to instinctively understand and anticipate a guest’s needs without ever intruding on them is the foundation stone of Regent’s longstanding success in luxury hospitality.
 
The Regent Beijing has a team of dedicated VIP Services Agents who are meticulously scrutinized, selected and trained to bring this service philosophy to life and deliver the unexpected. Human contact is the key. VIP Services Agents are trained to pick up on the preferences of each VIP guest and build a personal rapport.
 
The Regent Beijing also strives to ensure that each VIP guest is attended to by the same agent for the duration of each and every stay; dedicated agents will even follow up in person at least once a day. There is a dedicated VIP Services desk in the lobby as well, with an agent ready to assist with any eventuality at any time.      
 
The VIP treatment begins even before staying at the hotel, with dedicated agents contacting guests about special needs and requests prior to their arrival. Anything asked for, the Regent Beijing can provide.
 
Need to charter a private jet or helicopter? Done. Airline bookings, theatre tickets, private tours of the Great Wall or the Forbidden City just a stone’s throw from the hotel? Easy.
If the VIP needs airport pick up, their agent will be there to greet them and check them in during the limo ride to the hotel. Dedicated agents will even go shopping for their VIP!
 
Don’t be mistaken though. This is not merely a butler service; think “PA away from home” instead. VIP Service Agents know how busy VIP guests are…and are well-prepared to make their stay at the Regent Beijing comfortable, convenient and memorable.
 
At the end of their stay, VIP guests can enjoy in-room checkout; after they leave, their agent will contact them to ask about their stay and offer assistance for future visits. The goal of every VIP Service Agent is not only to satisfy their guests during their stay but surprise them on the next visit by remembering their needs and expectations from the time before.
 
“We are very excited to offer this new VIP Services program. Our VIP Services Agents are not only highly trained to offer thoughtful, personalized service but are able to think outside the box and really anticipate the needs of their guests. This is just one more reason why Regent Beijing is widely regarded as one of the very best hotels in the world,” said Managing Director,     George Benney.
 
Of course, VIP service is matched by VIP accommodation as well. The Regent Beijing boasts more than 60 luxurious suites, including the two opulent 136 square metre Jinbao and Dongdan suites and the magnificent 361 square metre Imperial and Presidential suites, which regularly host heads of state.   
 
In fact, the Regent Beijing was honored for having the "Top Presidential Suite” in Beijing by the Hurun Presidential Suite Awards in 2011 and was also voted "One of the World's Best Hotels" in the same year by travel website Expedia.
 
Regent Beijing recently expanded its culinary offerings with the opening of legendary American steakhouse Morton’s of Chicago, while Hong Kong’s Michelin-starred Lei Garden Chinese Restaurant is scheduled to open this spring. 
 
Regent Beijing is located at 99 Jinbao Street, Dongcheng District, Beijing 100005, P.R. China
 
-ENDS -
 
For more information, interview opportunities or high resolution visuals, kindly contact:
Kelly Xu
Marketing Communications Manager
Regent Beijing
99 Jinbao Street, Dongcheng District, Beijing 100005, P.R. China
Tel: 86 10 8522 1888 ext. 5650
Email: kelly.xu@regent-beijing.com
 
 
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